Faster intake
Managers capture what happened once. The record stays with the issue.
Founding design-partner pilot
From property photo to a safer next decision.
Visual Issue Triage gives house managers a private mobile workflow to report visible problems, screen emergencies, prepare a work order, understand uncertainty, and request optional provider contact information.
Not an AI general contractor. Not a diagnosis, inspection, bid, repair authorization, dispatch service, or replacement for a licensed professional.
PHOTO → EVIDENCE → CONTROLLED NEXT STEPCapture the issue once. Preserve the context.
The narrow wedge
One high-friction workflow, solved end to end.
Generic estate software already exists. The investable wedge is the evidence trail between “something is wrong” and “the right person has a useful brief.”
Cost discipline
Broad planning bands come from controlled rules, never AI-generated quotes.
Customer-controlled contact
The manager receives a selected provider's business contact record and decides whether to make the call. The platform does not transmit the issue.
Customer workflow
Eight controlled steps. No autonomous repair theater.
Every step records what the platform knew, what it could not know, and who approved the next action.
- 01
Safety gate
The manager answers six life-safety questions before any photo is accepted. A red flag stops analysis and displays the relevant emergency direction.
- 02
Private capture
Up to three photos are re-encoded, stripped of ordinary metadata, and stored privately in the authenticated workspace.
- 03
Visible evidence
AI describes visible observations, possible trade, missing evidence, and uncertainty. It does not claim a confirmed diagnosis.
- 04
Human decision
An authorized reviewer claims the exact photo revision and must approve, override, or reject the preliminary assessment. AI cannot release provider options.
- 05
Budget guardrail
After approval, a controlled price-book rule may show a broad planning band for eligible low-risk cases. The model never invents a dollar amount.
- 06
Versioned work order
The approved issue becomes an immutable brief with symptoms, evidence, questions, exclusions, and items for an onsite professional to confirm.
- 07
Customer choice
The manager may request two or three provider options supported by dated license, trade-scope, insurance, and listing-consent records, use an existing household vendor, or decline every option. Selecting an option reveals that provider's business contact to the manager. The beta never contacts the provider or sends customer data.
- 08
Closed-loop outcome
The manager records the confirmed trade, final outcome, optional invoice total, and whether the planning band held.
Hard safety boundary
When risk rises, automation stops.
The platform withholds price guidance and routes to emergency or human review when evidence or conditions make automation unsafe.
Immediate stop
- Gas odor, fire, smoke, sparking, or carbon-monoxide alarm
- Water touching electricity or uncontrolled flooding
- Collapse, sudden movement, or sewage in occupied space
- Any condition that requires entering danger for a photo
Human review
- Electrical, structural, roof, pool-electrical, mold-health, or hazardous-material concerns
- Low-confidence or unsupported image evidence
- A request for code, engineering, insurance, or safety conclusions
- Any case where the visible symptom does not establish the scope
What the pilot must prove
A business is not investable because the demo looks expensive.
The pilot exists to produce evidence: paid use, safe behavior, recorded outcomes, repeat usage, and a support load that can scale.
Included in the founding pilot
- One private property workspace
- Manager onboarding and photo-safety protocol
- Mobile issue intake and private, re-encoded photo storage with metadata removed
- Conservative AI-assisted triage when configured
- Controlled planning bands for eligible low-risk scopes
- Work-order drafts and customer-controlled provider business-contact records
- Outcome capture and monthly pilot review
Not included
- Emergency monitoring or response
- Guaranteed diagnosis, cost, savings, or contractor performance
- Construction bidding, scheduling, supervision, or repair payment
- Sending customer contact details, issue summaries, photos, addresses, or access information to providers
- Unlimited users, properties, photos, storage, or integrations
- Insurance, engineering, inspection, code, or security conclusions
The customer may choose a presented professional, use an existing household vendor, or decline every option. Selecting a presented option reveals only that provider's recorded business contact to the customer. The beta does not contact the provider or send customer information, an issue summary, photos, an address, or access details. The customer contracts with, directs, and pays the selected professional directly. Private Estate OS does not collect repair funds, pay the professional, add a percentage to the repair invoice, or release money based on completion. Toure Construction LLC owns and operates this platform and may separately offer construction services. Any affiliated option must be identified before contact details are revealed. The founding pilot does not accept vendor referral compensation.
Design-partner application
Apply if you will use it, measure it, and challenge it.
Best fit: an authorized owner, estate manager, or agency principal responsible for real maintenance intake and willing to record confirmed outcomes. Do not submit an address, property photo, credentials, security information, or household records here.
Use the working beta
See the controlled workflow before discussing a pilot.
Sign in, complete the emergency screen, and create a private test issue. Use only non-sensitive test photos until a pilot agreement is in place.