Photo issue reporting
Take a photo. Create a clear repair request.
Your manager takes up to three photos and answers a few safety questions. The app organizes the visible problem, a person reviews important decisions, and you choose who to call.
The app does not diagnose hidden damage or replace a licensed professional. It helps your team create a better issue record and a clearer next step.
Founding Residence Program
Private implementation for the first five qualified properties.
The founding program lowers the initial onboarding fee without reducing the monthly service or implementation standard.
Founding participation includes structured feedback and permission for Private Estate to request an anonymized case study. Nothing identifying the property, household, or client is published without separate written approval.
See the product
This is what your property team receives.
A secure workspace with five clear areas: Issues, Tasks, Equipment, Providers, and Team Access. The examples use fictional information.
Book a live walkthrough01
Report an issueTake photos and add a short note
Guest bathroomVisible moisture below vanityReview issue details
What the manager does
Answer a few safety questions, take focused photos, choose the room, and review the details before sending.
- Photos stay with the issue
- Ordinary photo metadata is removed
- Urgent safety answers stop the normal process
02
Review the visible problemSee what is known and what still needs checking
VISIBLE OBSERVATIONMoisture beneath cold-water supply connection
LIKELY TRADEPlumbingCONFIDENCEModerate
Onsite confirmation required
The image does not establish the concealed source or final repair scope.
03
Approve the next stepCreate a clear request before calling a provider
Inspect supply connection and confirm source
- 01Document dry baseline and affected cabinet area
- 02Confirm valve, connector, or fixture source
- 03Return proposed scope before authorization
04
Track the propertyIssues, tasks, equipment, providers, and team access
DEMO PROPERTY 01
Authorized workspaceOperations overview
Guest bath vanityEstate managerReview ready
Pool heater serviceFacilities leadScheduled
Generator inspectionChief engineerDue Friday
Fictional product demonstration. No client property, household identity, address, or confidential operating record is shown.
Who uses it
One clear process for everyone responsible for the property.
The house manager reports. An authorized person reviews. The client chooses the provider.
01 / HOUSE MANAGERReport the problem.
Take the photos, choose the room, answer the safety questions, and add a short note.
02 / AUTHORIZED REVIEWERApprove the next step.
Review what is visible, what is still uncertain, and what a professional should confirm onsite.
03 / SERVICE PROFESSIONALStart with a clearer request.
Use your own vendor or review an eligible option. The client decides who to contact and what to approve.
PHOTO → EVIDENCE → CONTROLLED NEXT STEPCapture the issue once. Preserve the context.
The operating gap
One high-friction workflow, controlled end to end.
The platform preserves the evidence trail between “something is wrong” and “the right person has a useful, reviewed brief.”
Faster intake
Managers capture what happened once. The record stays with the issue.
Cost discipline
Broad planning bands come from controlled rules, never AI-generated quotes.
Customer-controlled contact
The manager receives a selected provider's business contact record and decides whether to make the call. The platform does not transmit the issue.
Customer workflow
Eight controlled steps. One accountable record.
Every step records what the platform observed, what remains uncertain, and who approved the next action.
- 01
Safety gate
The manager answers six life-safety questions before any photo is accepted. A red flag stops analysis and displays the relevant emergency direction.
- 02
Private capture
Up to three photos are re-encoded, stripped of ordinary metadata, and stored privately in the authenticated workspace.
- 03
Visible evidence
AI describes visible observations, possible trade, missing evidence, and uncertainty. It does not claim a confirmed diagnosis.
- 04
Qualified decision
An authorized reviewer claims the exact photo revision and must approve, override, or reject the preliminary assessment. AI cannot release provider options.
- 05
Budget guardrail
After approval, a controlled price-book rule may show a broad planning band for eligible low-risk cases. The model never invents a dollar amount.
- 06
Versioned work order
The approved issue becomes an immutable brief with symptoms, evidence, questions, exclusions, and items for an onsite professional to confirm.
- 07
Customer choice
The manager may request two or three provider options supported by dated license, trade-scope, insurance, and listing-consent records, use an existing household vendor, or decline every option. Selecting an option reveals that provider's business contact to the manager. The platform does not contact the provider or send customer data.
- 08
Closed-loop outcome
The manager records the confirmed trade, final outcome, optional invoice total, and whether the planning band held.
Hard safety boundary
When risk rises, automation stops.
The platform withholds price guidance and routes to emergency or qualified review when evidence or conditions make automation unsafe.
Immediate stop
- Gas odor, fire, smoke, sparking, or carbon-monoxide alarm
- Water touching electricity or uncontrolled flooding
- Collapse, sudden movement, or sewage in occupied space
- Any condition that requires entering danger for a photo
Qualified review
- Electrical, structural, roof, pool-electrical, mold-health, or hazardous-material concerns
- Low-confidence or unsupported image evidence
- A request for code, engineering, insurance, or safety conclusions
- Any case where the visible symptom does not establish the scope
Operating controls
Built around the decisions a principal should be able to review.
Private access begins with a defined property, authorized users, a photo-safety protocol, and a monthly review of outcomes and unresolved issues.
Included with private early access
- One private property workspace
- Manager onboarding and photo-safety protocol
- Mobile issue intake and private, re-encoded photo storage with metadata removed
- Conservative AI-assisted triage when configured
- Controlled planning bands for eligible low-risk scopes
- Work-order drafts and customer-controlled provider business-contact records
- Outcome capture and monthly operating review
Not included
- Emergency monitoring or response
- Guaranteed diagnosis, cost, savings, or contractor performance
- Construction bidding, scheduling, supervision, or repair payment
- Sending customer contact details, issue summaries, photos, addresses, or access information to providers
- Unlimited users, properties, photos, storage, or integrations
- Insurance, engineering, inspection, code, or security conclusions
The customer may choose a presented professional, use an existing household vendor, or decline every option. Selecting an option reveals only that provider's recorded business contact to the customer. Private Estate does not send the customer's photos, address, access information, or issue record to that provider. The customer contracts with, directs, and pays the selected professional directly. Private Estate does not collect repair funds, negotiate the final repair price, or release money based on completion. Toure Construction LLC owns and operates this platform and may separately offer construction services. Any affiliated option is identified before contact details are revealed. The founding pilot does not accept vendor referral compensation.
Private access request
Request a confidential demonstration.
Best fit: an authorized owner, estate manager, family-office representative, or agency principal responsible for real maintenance intake. Share only general context here. Detailed property information moves through an approved private channel after fit is confirmed.
Portal or access help: support@theprivateestateos.com
Private demonstration
See the controlled workflow with your operating needs in view.
A guided demonstration covers intake, qualified review, planning controls, provider choice, and the private client workspace.